Courtyard by Marriott Hakuba

Room size Nice and helpful staff

Bath fee as we didn't utilize the hot springs.

The location of the hotel makes me feel like living in neighborhoods in the warming forest. The staffs were very friendly and welcoming.The public onsen room is very quiet and there’s an outdoor onsen. The breakfast is very very very good!!! There are variety of foods from local shinshu soba and udon area and western food.

Room is huge and peaceful to stay. Very nice breakfast. Great facilities. Nice onsen room.

Not much convenience for those who didn’t have a car. You need a car or taxi to get here

Excellent breakfast, staff were great/very helpful, onsen in room and at hotel was very nice

There didn't seem to be a drying room for ski clothes. Needed more hanging options for clothes in room

The private onsen in the room was perfect after days out in the snow. Great location for walking to restaurants and shops/hire equipment. The shuttle service to ski resorts was excellent - would have helped to know the schedules before arriving to better organise and plan which slopes to visit.

I enjoyed the size of the room and outdoor onsen area.

Booking.com was a lot cheaper than the price quoted by the reception. I felt that I was scammed

Onsen - both Public and RoomBreakfast - good amount of choices and adequate.

Surrounding - not nice.

Thea room is in good size, the spring water is what i needed.The service is good. Club member seems to have free drinks at lobby, which is good.

NA

Breakfast was fabulous - so many options for every international palate. Very satisfied.

The bathroom was a bit plastic - felt a bit like being a caravan. I would have expected a bit better for the price.

room was great! the hot spring inside the room was amazing, specially after a day of skiing.buses to ski resorts stop in front of property.

Very comfortable & clean, great beds. Fantastic helpful staff, great indoor & outdoor onsen, and an ok little gym. Great breakfast with plenty of choices. Provided a hotel shuttle bus to pick us up from town. Free local bus stop right outside lobby.

Expensive and breakfast not included and it really should be for that money. Could have some more gym equipment

Onsen in the room and out door Onsen, shutter bus service, red bean rice after ski,

location, Onsen outdoor and in the room,clean

The restaurant was very nice, great food for dinner, talented chefs, however breakfasts were a little disappointing,, all the staff we had direct contact with were very kind and helpful.

The size of the room, the onsen that was essentially just a heated bath and it started to smell very bad after 6 days.The fact we had to make our own futons every night is not really acceptable when we were paying such high prices. When we raised this we were told we couldn't change the booking even though it is at the hotels discretion.Overall really disappointing, when I raised this with the manager he offered us an insulting discount on the service fee.And to add insult to injury when we asked to get a shuttle to our next hotel we were told we could only go to the bus station and train station.We are now in a hotel that is cheaper but offers a free shuttle whenever it is needed.Much nicer.

Very clean, friendly staff, functional, felt “new/refurbished “, decent breakfast, location.

Slightly overpriced vs our expectations, exterior looks, size of rooms.

Comfortable beds in a spacious room. Staff were very friendly and helpful. It seems it's a well known place in Hakuba.

Limited food selection. The restaurant was not open for lunch. May be because it was just before the full ski season began. Many of the other restaurants in the neighborhood were also closed.

Awesome breakfast buffet, beautiful room with small private onsen and very stylish restaurant with good choice of a la carte food. The staff was amazingly friendly and helpful, especially with our two little kids. It’s a lot of small unexpected touches that make our stay amazing.

We also had the evening buffet which was very nice, maybe a little more variety for mains would be the “icing on the cake”.

Lovely hotel and super friendly staff who are very helpful and provide great advice for site seeing, restaurants, etc.

The staff were so accommodating and welcoming and the hotel room was very comfortable and beautiful.

spacious- very well located

Good